Care & Maintenance
How many bundles do I need?
For lengths 14″-18″ you will need 2 or more bundles.
For lengths 20″-24″ you will need 3 or more bundles.
For lengths 26″-30″ you will need 4 or more bundles.
For lengths 30″-Up you will need 5 or more bundles.
Each bundle is about 3.05 oz. Please note, as an industry standard, the longer the hair is, the shorter the weft will be and the shorter the hair is, the longer the weft will be since bundles are measured by weight. This is true for all virgin hair retailers.
How do I prepare my bundles for install?
Before installing your bundles, co-wash them with a sulfate-free, moisturizing conditioner (unless coloring immediately). We recommend Tresemme products. Comb the hair gently with a wide tooth comb, starting from the ends and working your way up to the weft. Rinse your bundles thoroughly and squeeze out any excess water. If time permits, allow the hair to air-dry instead of using a blow dryer
Will this hair blend with my hair?
Yes. This hair is also ethnic and blends well with most if not all hair types.
Does this hair shed?
We strive to provide quality bundles that sheds minimally. Any hair sewn on a weft will typically shed, but the density of your hair should never be noticeably changed with proper hair care. We recommend sealing your wefts to minimize shedding.
Can I color this hair?
Yes. This hair can dye this hair. However, once colored it is no longer virgin hair. We highly recommend seeking an experienced professional to color your hair extensions.
Lace Frontal Wigs
Can I return my wig?
Due to the nature of the product & find our items have such a low return rate all sales are final. We will allow returns for items you may have received in error. Items must not be altered, damage, or otherwise tampered with including, but not limited to washed, cut, dyed, bleached, curled, or straightened. If your wig has not been tampered with and the lace and tags have not been cut, we can process an exchange within (3) three days of receiving.
To start return, please email us at email@example.com, include your order number, the reason for your return, and the item(s) your are returning. Once you've done so, we will email you our return instructions along with a free return label via email(please check your spam, junk, and promotional folder). All items must be shipped back unopened and in the original packaging. Human hair extensions are considered a hygienic product, therefore we do not offer exchanges if the hair seal on the bundle has been broken or if the lace on the wig has been cut.
What types of payments do you accept?
We accept all major credit cards, Paypal, Apple Pay, ZipPay, and ShopPay.
Why is my transaction not going through?
Transactions may not go through if the information entered does not match what your bank or credit card provider has on file. Please make sure that you enter the correct billing address and contact information, exactly as it appears on your bank or credit card statement.
Some transactions may also be held for further verification by our Risk Review team to ensure the protection of our customers.
Why did Customer Care email me to verify my order?
Orders over $500 may require additional verification prior to shipping. Our Customer Care team will contact you if this is required for your order.
My tracking says delivered, but I haven't received my order- what do I do?
You will need to contact the carrier directly to file a claim. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777)
Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.
We are not liable for packages that are lost or stolen during the transit or delivery process.
Can I order online & pickup in store?
Hair orders orders placed online are shipped. However, You may visit our store location to shop your favorite items. Everything listed online is available for purchase in store. Please view our Retail Store Tab for additional information.
We do have a pickup in store option for clothes. Select in store pickup at checkout.
I emailed Customer Care. How long before I receive a response?
Our Customer Care team operates from 10am to 5pm Monday to Friday. Please only send 1 email. Sending multiple emails will delay response time. Emails are answered in the order they are received. Allow 24 hrs during operating hours for a response.